Privacy Policy

Last updated: 27/11/2025

PrimePet (“we”, “our”, “us”) is committed to protecting your privacy and managing your personal information in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit primepet.co.nz or purchase our products.

1. Information We Collect

We may collect the following information:

Information you provide

• Name
  
• Email address
  
• Phone number
  
• Billing and shipping address
  
• Order and payment details
  
• Communication history
  
• Any information you submit through contact forms or email
  
  

Automatically collected information

• IP address
  
• Device and browser type
  
• Pages visited
  
• Cookies and tracking data
  
  

Payment information

Payments are securely processed through Stripe.
PrimePet does not store or access your full credit card details.

2. How We Use Your Information

We use your information to:

• Process and fulfil orders
  
• Manage secure payments
  
• Ship products and provide customer service
  
• Contact you regarding orders or enquiries
  
• Improve website performance
  
• Maintain business and accounting records
  
• Meet legal obligations
  
  

3. Sharing Your Personal Information

We only share your information with trusted third parties where necessary:

• Stripe for secure payments
  
• Courier and delivery partners
  
• Website hosting and IT providers
  
• Email communication tools
  
• Legal or regulatory bodies if required by law
  
  

We do not sell or rent your information.

4. Cookies

Our website uses cookies to improve browsing, measure traffic, and store preferences.
You may disable cookies in your browser, though some site functions may not work correctly.

5. Security

We take reasonable steps to protect your personal information from:

• Loss
  
• Misuse
  
• Unauthorised access
  
• Disclosure
  
  

Your information may be stored securely in New Zealand or trusted international data centres.

6. Access & Correction

You have the right to:

• Request access to personal information we hold about you
  
• Request correction of inaccurate information
  
  

Contact us at dishant@primepet.co.nz for requests.

7. Data Retention

We retain your information only as long as needed for:

• Order fulfilment
  
• Customer service
  
• Legal and business purposes
  
  

8. Changes to This Policy

We may update this Privacy Policy at any time. The updated version will be posted on our website.

9. Contact Us

 PrimePet
330 Main Road, Huapai, Auckland 0810, New Zealand
Email: dishant@primepet.co.nz